RouteThis’ RAVA (RouteThis Automated Voice Agent) offers a turnkey voice AI solution purpose-built to resolve Wi-Fi support calls at one-third the cost. By targeting operational costs and subscriber churn, RAVA works on two dimensions: reactive and proactive. By integrating into existing IVR platforms, RAVA’s reactive care resolves Wi-Fi support calls autonomously or hands agents a fully pre-diagnosed case for fast closure, cutting handle times, repeat call rates, and no-fault-found truck rolls. And to address customer churn, RAVA enables proactive care by reaching out via SMS to silent sufferers--those subscribers experiencing Wi-Fi problems who never contact support but simply churn. RAVA guides room-by-room Wi-Fi checks, troubleshoots and resolves issues through Voice AI, and closes the loop through intelligent handoff to the service providers’ agentic stack or call center support teams. This turns an invisible churn driver into a recoverable customer support engagement.