GOCare's OutageIQ is a digital customer experience platform designed for broadband service providers to automate outage and maintenance notifications. By integrating directly with a provider's network monitoring and billing systems, OutageIQ automates outage communication at scale—including SMS notifications, IVR voice-intercept messages, and restoration confirmations—so providers don't have to dedicate staff to manually coordinate every event. The same framework handles planned maintenance, so no communication falls through the cracks. Customer service, dispatch, and field teams work from the same live view of network events, impacted subscribers, and restoration status. The operational impact is measurable. ETC Communications saw a 26% reduction in inbound technical support calls despite 6% subscriber growth—without adding CSR headcount or reassigning staff during major outage events.