CMS Communications, provider of OSS software to the telecommunications industry, has acquired usage reporting technology from BellSouth Intellectual Property Marketing Corp. CMS Communications will commercialize the technology, which extends the functionality of the company's Traffic Data Management System (TDMS) by automating the labor-intensive process of producing usage studies.
"We're dedicated to helping service providers improve network performance and profitability," explains John Cullen, president of CMS Communications. "This is truly a customer-driven solution to a problem that providers face how to quickly and cost-effectively produce usage studies. It is a perfect complement to our existing products, and we are very excited to have the opportunity to bring this proven BellSouth technology to market."
The technology replaces existing manual processes, which require network personnel to set up and decommission usage studies in the network, with a Web-based system that can be used to request studies and to track and coordinate activities across all involved personnel. As a result, service providers can double or triple the number of studies performed, increasing the opportunity to sell additional capacity or services while re-deploying the staff formerly required to perform these functions, say company representatives.
Usage studies are used to properly size network facilities to handle traffic loads at the appropriate level of service. The studies are also used to create business cases for selling additional voice capacity to end users and are a value-added service to customers who utilize the data to determine peak usage periods and appropriate call center staffing.
The technology is available immediately from CMS Communications. The company has also implemented an in-house development program to provide ongoing support and to ensure that next generation systems are supported as they are introduced.
For more information about CMS Communications Inc. (Columbus, OH), visit the company's Web site at www.cms-c.com.