Global Crossing receives Cisco Powered Network Contact Center designation

Global Crossing Ltd. (NYSE:GX) announced it has received the Cisco Systems' Cisco Powered Network Contact Center Services designation.

Global Crossing Ltd. (NYSE:GX) announced it has received the Cisco Systems' Cisco Powered Network Contact Center Services designation.

With this new designation, multinational corporations deploying the Cisco customer contact software platform can leverage the power of Global Crossing's seamless IP-based global network and the Cisco customer contact software platform to deliver reliable, scalable and secure call center services to their end-users.

The Cisco Network Application Manager (NAM) component of the Cisco customer contact software platform allows Global Crossing's Intelligent Network to connect to a customer's premise-based Cisco Intelligent Contact Manager (ICM) software deployment, providing Global Crossing with necessary information to route calls to appropriate call centers and agents.

With the new Cisco Powered Network designation, Global Crossing and Cisco will work together in areas of joint sales, marketing, and technology sharing to continually enhance their services and increase speed to market.

The Cisco Powered Network Contact Center Services designation is awarded to companies deploying the Cisco Intelligent Contact Manager (ICM) software or Cisco Network Applications Manager (NAM) software components of the Cisco customer contact software platform, to provide outsourced services for enterprise customers. In addition to deploying Cisco ICM/NAM software as a hosted or outsourced service, in order to gain the Cisco Powered Network Contact Center Services designation a company needs to undergo a complete assessment of their end-to-end network architecture based on Cisco's data center, Wide Area Network (WAN), 'Last Mile' and Customer Premise Equipment (CPE) solutions.

Cisco Powered Network services give customers the benefits of an end-to-end network; simplified network management; higher network availability; more reliable, scalable and secure services; and faster deployment of network services.

About Global Crossing:

Global Crossing Ltd. (NYSE:GX) provides integrated telecommunications solutions over a global IP-based fiber optic network. Global Crossing provides a range of managed data and voice products and services.

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