JSI enhances network operation service capabilities with LogicomUSA acquisition
JSI, a broadband engineering and consulting solutions provider, has acquired LogicomUSA, a provider of voice, network, and 24/7 contact center services to broadband providers and electric cooperatives nationwide.
The acquisition strengthens JSI's ability to deliver enhanced broadband solutions by combining Logicom's expertise with JSI's engineering, consulting, compliance, and network managed services.
For its part, Logicom has gained a large customer base that leverages its voice and network services, 24/7 contact center support, hosted VoIP, and compliance services.
The company focuses on delivering technical support experience through an interactive knowledge base, custom contact center platform, and Bring Your Own Agent (BYOA). This transformative platform allows operating teams to scale, customize, and deliver service on their terms. It seamlessly integrates ticketing, call center capabilities, and analytics on a single, intuitive platform.
Logicom's network services and contact center operations will integrate into JSI's Network Engineering division.
To ensure no customer disruption, Noah Southerland, CEO of Logicom, will continue to lead the contact center operations as part of the broader Logicom team.
David Makuen, CEO of JSI, said, "Integrating Logicom's services and outstanding team into the JSI organization strengthens our position as the go-to broadband solutions partner.”
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About the Author
Sean BuckleySean Buckley
Sean is the Editor-in-Chief of Lightwave. He establishes and executes Lightwave's editorial strategy across its website, email newsletters, events, and other information products. Before coming to Lightwave in July 2023, he served as editor of Broadband Communities. Earlier, he served as senior editor of FierceTelecom and the editor of the former Telecommunications Magazine. He got his start in the optical industry in 1998 when he became the editor of enterprise and optical networks at Information Gatekeepers. He has a BA in English from the University of Massachusetts, Boston, and lives in Dracut, Mass, with his wife, two sons, and his cat, Dove.
