Plume: Haystack, Plume’s support and operations product suite

Haystack is Plume’s AI-powered and cloud-based solution for superior subscriber experience management. It provides end-to-end monitoring and visibility of a service provider’s entire network to enable support teams to identify issues in real-time, resolve them quickly and proactively, and improve customer satisfaction, leading to unprecedented operational savings and efficiencies. 

Judge’s Comment: “If you have limited resources, this could be your answer.”