Calix (NYSE:CALX) has introduced EXOS, the Experience OS, a premises operating system (OS) intended to unify control of smart home, Internet of Things (IoT), autonomous devices and cloud applications.
It is expected to be available later this quarter on the company's GigaFamily products. Initially launching for residential broadband subscribers, EXOS is also intended to support business and mobile subscribers.
"The majority of calls coming into our customer care team are related to WiFi and smart home frustrations. These calls are often a result of consumer class devices that are too complex for our subscribers to manage themselves," said Stephen Jantz, CFO at South Central Communications. "While these calls are costly and time consuming, our subscribers expect a quality broadband experience no matter where they purchased their devices. With EXOS and Calix Cloud, we can turn this challenge into an opportunity with managed services that will exceed the expectations of our subscribers and allow us to quickly bring new innovations to market, all while reducing our support costs."
Designed to be open and device-agnostic, EXOS is intended to enable service providers to manage both the device and the total subscriber experience. It extends the capabilities of Calix Cloud and analytics by leveraging the instrumentation of WiFi, IoT and subscriber devices. It's also designed to address IoT and mobile security concerns.