Granite launches field technician service platform TechExpress 

April 15, 2024
The company reports that the platform streamlines on-site service management.

On April 3, Granite Telecommunications announced the launch of its TechExpress platform, which it reports simplifies the management of field tech services.

The new platform’s interface, according to Granite, helps users create, edit, and cancel field service requests, track tickets, and communicate with technicians. The company says the platform has been well-reviewed by beta-stage users.

President and CEO of Granite, Rob Hale, said in a press release, “TechExpress is a testament to Granite’s commitment to innovation and customer satisfaction. The overwhelmingly positive response from our initial rollout reinforces our belief that this platform will revolutionize the way businesses handle field tech services. As the first pillar of Granite360, TechExpress is just the beginning of our journey to provide unparalleled service experiences to our customers.”

The platform promises to minimize downtime by enabling rapid deployment capabilities and control over the dispatch process. The company also reports that TechExpress can be seamlessly integrated with existing Service Management platforms.

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About the Author

Hayden Beeson

Hayden Beeson is a writer and editor with over seven years of experience in a variety of industries. Prior to joining Lightwave and Broadband Technology Report, he was the associate editor of Architectural SSL and LEDs Magazine. 

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